[5800] Support in SIEM (Splunk) software administration

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium

Skills

• The Contractor's personnel shall be knowledgeable and experienced in the nature of the tasks and activities of the Service
• The Contractor's personnel shall possess valid Personal Security Clearances for the duration of the Contract performance
• The Contractor's personnel shall be courteous and professional in dealing with NATO and Purchaser's staff
• The Contractor's personnel shall have sufficient knowledge in English language to allow smooth verbal and written communication
• The Contractor's shall strive to lower the rotation of personnel and maintain the same staff working under this SoW
• The Contractor shall seek Purchaser's approval prior to appointing new personnel to work under this Statement of Work

• The Purchaser will support the Contractor's personnel with access to the IT systems as required. The Contractor shall submit requests for change of Contractor's personnel at least 45 days in advance
• The Contractor shall handle the Purchaser's furnished equipment (PFE) with due care
• The Contractor shall install and operate the equipment following the manufacturer's requirements.
• The Contractor shall minimize the impact to the end users during the execution of the work
• The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work
• The Contractor's personnel will report to and receive guidance from Purchaser Point of Contact on-site, Team Head and Service Delivery Manager
• The Contractor's personnel shall follow local procedures to obtain physical unescorted access to the SHAPE facilities and logical access to the networks and systems in scope
• The Contractor's personnel shall liaise with other Purchasers' support teams as necessary
• The Contractor's personnel shall use the Purchaser Information Technology Service